How can we help?
Answers about ordering, ingredients, sizing and the Teen Journey.
Ordering & Shipping
How long does delivery take?
Orders are dispatched within 1–3 business days and typically arrive within 3–7 working days. You'll get a tracking link the moment we ship.
Is shipping free?
Yes — on all orders of ₹899 or more. Below that, a flat ₹69 is added at checkout.
Do you offer Cash on Delivery?
Not at the moment. We're working on payment options — join the waitlist or WhatsApp us and we'll let you know as soon as ordering opens.
Returns & Exchanges
What's your return policy?
7 days from delivery, no questions asked. Skincare must be unopened. Clothing must be unworn with tags.
How do I start a return or exchange?
Go to your Orders page or WhatsApp us — we'll arrange a free pickup.
Ingredients & Suitability
How do I choose skincare for my teen?
Start with your teen's age and skin needs, then read each product's details — ingredients are shown on the product page where the brand has provided them. Patch-test anything new, and stop if skin reacts.
Where are your products made?
Our partner brands manufacture in India. Each product page lists the brand and its details.
Sizing & Fit
How do teen sizes work?
Our clothing uses standard S–XL sizing calibrated for 9 to 19 year olds. Every product page has a size guide with height and chest measurements.
What if the size is wrong?
Free exchange within 7 days — we'll pick up the wrong size and send the right one.
Age Appropriateness
How do I know if a product is right for my child's age?
Every product is tagged 9 to 12, 13 to 16 or 17 to 19. You can filter any collection by age band.
My daughter is 10 but very independent — where do I start?
The 'Starting Out' collection under Shop by Age is designed exactly for this stage.
Payments
What payment methods do you accept?
UPI, all major credit/debit cards, netbanking, and COD. Secure checkout throughout.